Got a Quesiton?

Check out our Frequently Asked Questions below. Or click "Ask Amber" for help. See the most effective ways to make FreeClothesForKids.Net work for you!  

If you have further questions and can't find the answers, drop us a line at: customerservice@freeclothesforkids.net and we'll get right back to you with the answers. Promise.

General

• I have several sizes to trade. Can I pack them in one box?

  We ask that you stick to one size per packed box. If you have more than one size, upload more than 1 box to our site. Remember, the more boxes you upload, the more Credits you receive and the more credits you have the more times you get to "shop" for your child! (Just make sure each box uploaded has at least 8 to 15 items in it.)

• My 3 year old clothes are bigger and bulkier. I can't fit 10 items in the medium-sized box. What should I do?

  Try rolling them into a long sausage shape and then, putting them into the box! If you can only fit 8 pieces, go with 8 pieces.

• I have a few pieces of clothing that my child never had the chance to wear; they still have the tags on them. Can I include them in the box with the gently used clothes?

  Absolutely. Who wouldn't be thrilled to receive an extra treat!

• I received a box with sub-standard clothes. What do I do?

  Take a photo of the clothes you received that do not meet our high standards of quality and CONTACT US IMMEDIATELY with the offending member's name and email address.  We will remedy the situation and get back to you within a week.  Send an email with the attached photo to:  customerservice@freeclothesforkids.net. 

  We wish to ensure the success of our service and make sure that EVERYONE has a good experience.  

• What if I like some of the items in the box that I receive but don't like others. Can I ship the ones I don't like back to the sender?

  Keep the clothes you do like and put the others in the next box you upload to our site.

• Can I select more than one box at a time?

  The number of boxes that you upload to our site directly corresponds to the number of boxes that you may select from other members. Remember, the more boxes you upload, the more Credits you will receive which in turn will give you more boxes to select at any given time!  If you have 2 credits in your account, for instance, you may select 2 boxes of clothing from behind the doors.

• I have lots of stuffed animals.  Can I send these instead of clothing?

  Nope.  FreeClothesForKids.Net is a platform that was expressly designed for Members who wish to exchange children's clothing only.  We do not exchange toys or stuffed animals at this time.

Pricing

• Once I choose a box that I want behind the closet doors, I become the recipient and as such, the recipient of the box pays the postage fee to PayPal on the site, correct?

  Yes, you pay the cost of postage which is a standard $12.30 for the medium flat rate priority box and that's all!  No pesky transaction fees or hidden fees--just postage.  You pay it via PayPal on our site and we'll take care of the rest from notifying the sender of the box to sending the pre-paid postage stamp to them!  Once a sender has been notified, they have 48 hours to comply.  You'll receive your box of clothing in 3-5 business days via the USPS Priority Flat Rate.  It's as easy as that!

   

Stars

• How does the Star Rating work?

  4 Stars = Excellent.  You would go to this member again for a box. Great variety of clothing; clean, well cared for clothing; excellent quality.

  3 Stars = Very Good.  You would go to this member again for a box. Full range of clothing and quality that is in very good condition. Average clothing quality.

  2 Stars = Good-Average.  Average mix of clothing.  Clean and tear free but just average...you've seen this stuff before.

  1 Star = Poor.  Substandard quality in clothing, seams loose, found some stains or patches on clothing or worn areas. You would like to report this Member.**

  **We encourage members to report to customerservice@freeclothesforkids.net any boxes they receive that are substandard in nature.  Please take a photo of the contents of the box and email it to us with the Sender Member's name and email address. We will take it from there.

  We want everyone to be happy with their exchanges.

Building Boxes

• How do I build my box?

  Click onto "Ask Amber" and she will show you How To Build A Box.  It's easy and fun. You'll be a pro at it in no time at all!